Federal ServiceNow Delivery, Built to Perform
A small-business contracting path to enterprise-scale ServiceNow expertise.
TrueWave JV brings together Ondaro and Veracity Consulting to help federal agencies implement, modernize, and operate ServiceNow with the expertise, scale, and accountability required for complex government environments.
Built for Federal ServiceNow
Federal agencies need more than access to ServiceNow expertise. They need a partner that understands how to translate platform investment into better operations, stronger service delivery, and measurable mission value.
TrueWave combines ServiceNow-focused delivery depth with federal prime-contractor experience, supporting agencies from strategy and implementation through modernization and long-term platform operations.
As an SBA-approved mentor-protégé joint venture, TrueWave gives agencies access to a team of more than 450 skilled professionals across the JV through a small-business structure designed for federal contracting.
One Team.
Full ServiceNow Lifecycle.
TrueWave supports ServiceNow programs from initial strategy through ongoing platform optimization.
Strategy & Advisory
ServiceNow strategy, transformation planning, platform maturity, operating model alignment, governance, and value realization.
Planning & Roadmaps
Current-state assessments, workflow prioritization, service delivery analysis, governance planning, and implementation roadmaps.
Implementation & Modernization
Design, configuration, deployment, enhancement, and modernization of ServiceNow solutions across federal environments.
ITSM & ITOM
Service management and operations workflows spanning incident, problem, change, request, configuration, asset, and related capabilities.
Enterprise Service Management
Expansion of ServiceNow beyond IT into employee services, customer service, shared services, and mission support functions.
AI Enablement
Planning and implementation of AI-enabled ServiceNow capabilities with a focus on governance, adoption, operating model impacts, and measurable use cases.
Why TrueWave
ServiceNow Focus
A delivery organization built around ServiceNow and the workflows, processes, and operating models that determine its value.
Federal Experience
Experience supporting ServiceNow modernization, IT transformation, quality assurance, customer experience, and federal prime-contractor environments.
Small-Business Access
A joint venture structured to support federal small-business and set-aside opportunities.
End-to-End Delivery
Integrated platform, process, change, and quality assurance capabilities spanning implementation through long-term operations.
Built to Scale
More than 450 skilled professionals across the joint venture provide the capacity to support complex ServiceNow programs while maintaining the responsiveness of a focused delivery partner.
Experience Across the Federal Government
TrueWave member companies have supported organizations including the Environmental Protection Agency, U.S. Department of Agriculture, U.S. International Trade Commission, Bureau of Indian Affairs, U.S. Army, U.S. Department of Health and Human Services, and U.S. Forest Service.
That experience informs an approach grounded in federal operating realities, governance requirements, complex stakeholder environments, and the need to demonstrate value beyond implementation.
SBA-approved Mentor-Protégé JV | Woman-Owned Small Business
Indian Small Business Economic Enterprise | Small Business
UEI: QE14L74JRNQ3
CAGE: 21DM7
GSA Multiple Award Schedule: Pending
NAICS: 541511, 513210, 518210, 541330, 541512, 541513, 541519, 541611, 541612, 541618, 541690, 541990, 561110, 561210
